Over 20 years of technical experience including:
¥ Technical Writer
¥ Competitive Intelligence Market Researcher
¥ Product Manager
¥ Graphic Artist
In a wide range of technical environments, from Tech Pubs, Graphic Arts, Training, Manufacturing, Sales, Marketing, Multimedia, Policies & Procedures, and NASA Lab mission critical QA documentation.
Working on storage management development of software/hardware methodologies and training documentation for a leading high-availability storage manufacturer in a new division “startup” capacity during the past eight months. Writing training materials, installation guides, processes and procedures, and SIG’s for "customer specific solutions" to address common Data Storage Warehouse Center problems. Intranet development of technical documentation web site for Sales Architects, Engagement Managers and Consulting Engineers use.
Have developed process control instrumentation docs in previous job, including technical hardware and software documentation, and general installation guides for clients to employ in the field. These documents were based on both research and a detailed analysis of company product.
Have also developed quality assurance documentation, and the structured maintenance of same, for government and NASA contract manufacturing of space instrumentation.
Educated and Trained as a Technical Communications Specialist:
• Clear, concise writing style with excellent written and oral communication skills
• Organized, efficient, and detail-oriented
• Experienced in writing a variety of documents, including manuals, business writing, marketing materials, proposals, policies and procedures. Skilled in creation of new docs and revision of existing materials
• Proficient in MS Word/Office, FrameMaker, Adobe PhotoShop, All Windows Operating Systems, and many others
• Web creation and design. Skilled in HTML and HTML editors, including DreamWeaver and BlueSkye HTML software
• Graphics Artist using Illustrator, PhotoShop, Fireworks, and hand drawing skills
• Extensive experience in NASA and MIL spec QA documentation
• Experience with WIN NT, Adobe Acrobat, Illustrator, PhotoShop, HTML, Flash, Word, Excel, Access, Outlook, Project Plan, VISIO, FrameMaker , Dreamweaver and Fireworks
• Knowledge of and experience with storage and systems architecture documentation
Technical Writer at EMC² ISG-IS Division 10/2000- Present Contract
Technical Writer for Internet Solutions Group Integration Solutions:
Proposal writing and documentation: networks and storage. Familiar with terminology/use of OS, networks, fibre patch panels, data storage components, and relevant procedures. Customer training manual & guides, forms for deployment documentation, custom scenarios and solutions documentation for hands-on customer training in an EMC Integration Lab or on site. Internal Web creation & maintenance for technical documentation used by IS Engineers. Create and maintain the EMC Women’s League Forum Online site. Edit/revise existing technical documentation used for data center build-out engagements.
Technical Writer, Panametrics, Inc. Sales & Marketing Division 4/89 to 7/00
Technical Writer for VP of Sales & Marketing: 1997-2000.
Detailed assessment/reports of customer requirements from a business and technical perspective. Market research for in-depth documentation of competitor’s financial status/trends. Sales literature for print & documentation. Technical guides, manuals and quick start references. Edit and revise docs: Ventura, Word 3.1 and WordPerfect to MS Word. Adobe Acrobat and Adobe FrameMaker.
Product Manager for RH Sensor Division: 1995-1997.
Vendor qualification, parts compliance, expediting, build scheduling, production, sales, and maintenance of manufacturing documentation. Created component database for tracking performance.
NASA QA Inspector for Space Instrumentation Division: 1993-1995 and NASA Certified Technician 1989-1993
GOES and TIROS Government Contracts: Vendor qualification, Component ordering and inspection, Documentation, Build and Test, Final Inspection and Release documentation.
Freelance Web Design Consultant 2/1997 to Present
Designer: Graphics and websites on a freelance basis.
Electronics Technician II at DEC 2/1987 to 4/1989
Layout & Test Technician
Working directly with engineering R&D in the Low End Disk Systems Lab. Provided technical documentation and VALID design support for engineers. Wrote test procedures and edited engineers documentation. Qualified and ordered components from outside vendors.
Cost Analyst/Sales at EMC 4/1986 to 2/1987
Sales Agent: Liaison between customers and engineers.
Cost estimator of PCB’s, WW panels, plated terminals. Wrote sales proposals.
NASA Certified Assembly Technician at Northrop Corp. 1/1982 to 4/1986
R & D Lab schematics assembly: Space Shuttle, TIROS navigational guidance systems.
NASA Certified Assembly Technician at Santa Barbara Research Center 1/1976 to 4/1979
NASA Security clearance, schematics assembly: Sidewinder missile laser detection systems
MA REAL ESTATE BROKER/COMMISSIONED SALES AGENT (Current MA license)
Donaldson R.E. North Attleboro 1985 to 1986 Realty World Littleton 1979 to1981
Edit and proof of science textbooks galleys and novels prior to final print run.
¥ Member of STC, Boston, MA Division
¥ Northeastern University: B. S. Technical Communications, (3.9 G.P.A. 2002) Technical Writing Certificate, 1997, Internet Marketing Certificate, 1999, Webmaster Certificate, 1998
¥ EMC², 2000 to 2001: Database Networking Solutions, Macromedia DreamWeaver & Fireworks 3.0 & 4.0 Intensive & Advanced Intensive,
InfoMapping: Developing Policies, Procedures & Documentation, Critical Communication, Data Storage Environment, Intro to Fibre Channel, Basic Networking Concepts, Enterprise Storage Foundations, Design & Delivery of Effective Technical Presentations, Introduction to Symmetrix, Symm Hardware/Software Overview, EMC Hardware & Software Features Overview, In-Depth Exploration of SCSI, Access Database, Advanced VISIO 6.0 I & II, Increasing Emotional Intelligence, Behavioral Interviewing, Adapting to Change, What Matters Most, Taking Initiative, UNIX, XML, Flash 5 I&II, Cross Cultural Relationships, Business Writing, proposal Writing, Interpersonal Relationships.
¥ How To Write User Manuals, Boston Seminar, 1999
¥ DIALOG WEB & DataStar Online Research Training, Boston, 1998, 1999
¥ Desktop Publishing Conference & Seminar, Connecticut, 1999 Adobe PhotoShop, Illustrator, FrameMaker, & PageMaker
¥ Competitive Analysis Training Seminar, Locating & Using Information to Increase Market Share, 1999
¥ Basic Electronics Certificate, DEC 1988, VAX/VMS Utilities & Commands, DEC, 1988 VALID GPX Workstation Certificate, DEC, 1989 Six Sigma Training Seminar, DEC, 1989