Linda Jacobs

Technical writer and editor with excellent communication skills, eight years software and hardware documentation experience in multinational companies. Thrives in highly technical environments with aggressive schedules. Competencies in:
  • Managing projects and producing on-time deliverables for concurrent product releases
  • Working flexibly in dynamic environments
  • Contributing as part of cross-functional teams from diverse backgrounds
  • Applying TQM principles to improve product effectiveness and achieve business goals

TOOLS

  • Adobe FrameMaker
  • Adobe Acrobat
  • QuarkXPress
  • MS Word
  • PowerPoint
  • Excel
  • RoboHELP
  • Lotus Notes Applications
  • Visio
  • Graphics tools
  • HTML

EXPERIENCE

Present


Technical Writer, Analog Devices, Inc., Norwood, MA
Produces high-performance analog, mixed-signal and digital signal processing integrated circuits.
(Contract)
  • Involved in document conversion project using Windows XP, MS Word 2002, and Adobe Acrobat 6.
  • Documented conversion process for new contract technical writers and for Analog Device employees upon completion of project.
2000 - 2003 Technical Writer, Teradyne, Inc., Boston, MA
Supplies automatic test equipment to multinational corporations.
  • As sole writer for worldwide division of 400+ field and applications engineers, managed concurrent documentation projects and software releases from conception through production.
  • Successfully completed approximately 60 writing and editing projects on time.
  • Produced user guides, release notes, online help, quick reference guides by consulting with engineers, software developers, and analysts.
  • Designed and established templates in FrameMaker, MS Word, and QuarkXPress.
  • Established policies and procedures for publishing documents to internal and external corporate Web site to ensure adequate security levels and encourage knowledge sharing.
  • Published documents to internal and external corporate Web portal, which was based on knowledge management best practices, revolutionizing the company's customer service.
  • Collaborated with international test engineers and software developers to create revenue-generating, cutting edge software. Wrote and edited text, created graphics, contributed to graphic user interface design, and developed marketing materials after release.
  • Member of strategic skill development council whose initiatives improved field engineers' expertise and customer skills, resulting in improved customer service and reduced headcount. Initiatives included worldwide mentoring, job profiling, and customer support programs.
  • Established corporate guidelines to assist engineers in publishing technical papers for public relations campaigns.
  • Edited technical papers and white papers.
  • Managed Asian translation projects.
1999 - 2000 Technical Writer, L-3 Communications SeaBeam Instruments, East Walpole, MA
Produces oceanographic sonar hardware and accompanying mapping system software packages for U.S. government, oil industry, universities.
  • Wrote, edited, and created new graphics for concurrent hardware and software documentation projects, acceptability tests, and proprietary documents. Worked with cross-functional teams consisting of program managers, engineers, and field service representatives.
  • Selected and implemented Adobe FrameMaker as the standard documentation tool, which included designing and establishing templates and converting existing documents without affecting deliverable release schedules.
  • Managed print supplier relationship, including transfer of all document masters for prepress and final printing.
1997 - 1999 Technical Writer, Russelectric Inc., Hingham, MA
Produces emergency standby diesel, turbine, and hydroelectric power systems for multinational corporations.
  • Wrote and edited all phases of hardware and software documentation and graphic materials for concurrent projects.
  • Developed and implemented multimedia inserts for CD user's guide.
  • Appointed editor for a highly technical documentation project and successfully managed the project to a tight schedule.
  • Appointed sole writer to document FIX HMI/SCADA screens. Managed project, wrote text, created graphics.
1995 - 1997 Technical Writer, Access International, Inc., Cambridge,MA
Develops, markets, and supports financial packages for municipalities and nonprofit organizations. As sole writer for the Municipal Division:
  • Wrote, edited, and managed all concurrent documentation projects from conception through production.
  • Created text and graphics for user manuals.
  • Tested software performance quality.
  • Designed and established templates in MS Word.
Prior to 1995 Substance Abuse Counselor (Certified Alcoholism Counselor), Project Turnabout, Inc., Hingham, MA

EDUCATION

Bridgewater State College, Bridgewater, MA, 1995
Bachelor of Arts, English/Writing Concentration magna cum laude.

AFFILIATION

Society for Technical Communication.

HOBBIES

Animal lover, a cappella choral singing, playing conga drum.