Linda Gray Phone: (978) 281-5671

15 Essex Avenue Fax: (978) 281-2553

Gloucester, MA 01930 [email protected]



Hardware: PC, Macintosh, various mainframe and client/server systems

Software: Microsoft Word, WordPerfect, WordPro, FrameMaker, Pagemaker, Dreamweaver, Coursebuilder, TrellixWeb, ABC Flowcharter, PowerPoint, PaintShop Pro, Access, Paradox, Lotus 123, Excel, Telon, DB2, IMS, eMatrix, various utility and screen capture programs

Programming: HTML, Javascript, Access, C, PASCAL, QMF, Paradox PAL, DBase



MatrixOne, Inc., 11/00 10/01

Instructional Designer eMatrix web-based business applications

     Designed and developed instructor-led training materials for user audience on three business applications.

     Designed and developed instructor-led and web-based technical certificate courses for programmers who customize the eMatrix products.


Fleet Bank, 6/00 11/00

Web Designer Online corporate banking system

     Designed and developed web-based tutorial and self-paced training materials.


Reckitt Benckiser, Inc., 4/00 6/00

Technical Writer Enterprise systems database

     Developed User Guides for system conversion to AS400.


Export Development Corp., Government of Canada, 8/99 6/00

Instructional Designer ACBS banking system

     Designed and developed user manuals and instructor-led training materials.


Grand Circle Travel, 8/99 11/99

Technical Writer Word applications

     Developed Word templates used to develop customized marketing materials for different programs and products.


EUA Cogenex, 11/99 5/00

Programmer Access database for monitoring utility usage

     Redesigned a single-level database to be fully relational with programmed calculations, new forms and new reports.


Reckitt & Colman, Inc., 5/98 6/99

Lead Analyst Enterprise systems database

         Performed training needs analysis for national manufacturing and distributing firm.

         Developed MS Access database to track multiple users, courses and locations.


Team Leader Enterprise Systems database

         Managed team of five instructional designers and technical writers.

         Designed instructional materials and online user guides that were delivered via an intranet website using PowerPoint and MS Word.

         Developed Access database to track development of 120 procedures, each with up to three distinct deliverables.

         Conducted train the trainer sessions.


Bank of Boston, 2/98 - 5/98

Instructional Designer - SEI Trust 3000 system

     Wrote training modules and procedures.

     Designed Word template for use by development team.


CSS Consulting, 12/97-2/98

Instructional Designer - Oracle Project Accounting training

     Wrote training modules using Word.


State of Michigan Welfare Department, 11/96 - 11/97

Team Leader Welfare eligibility database

     Managed IconAuthor CBT authoring and development team.

     Wrote online user manual using FrameMaker.

     Wrote storyboards and captured CBT screens.

     Wrote and delivered instructor-led course for online user manual maintenance.


NYNEX Information Resources Company, 6/96 10/96

CBT Developer - Centrex CBT

     Researched and wrote storyboards.

     Captured CBT screens.


Fax International, Inc., 6/96

Technical Writer - Technical Support documentation

     Wrote user manual detailing technical support procedures, including mainframe maintenance and troubleshooting.


State of Georgia Welfare Department, 6/95 - 5/96

Technical Writer and Course Developer- Welfare eligibility database

     Wrote user manual for DB2 system.

     Developed and designed instructor-led courses.

     Designed training database to accommodate multiple ongoing classes.


NYNEX Information Resources Company, 3/93 - 3/95

Technical Writer - White Pages database

     Designed and developed system documentation and hierarchical charts for programmers.

     Used IMS to compile and analyze code developed on DB2 and/or TELON.


Instructional Designer/Team Leader - Yellow Pages Copy/Close

     Designed and developed self-paced user guides for department procedures containing actual scanned Yellow Page ads.


A.W. Chesterton, Inc., 8/92 - 9/92

Instructional Designer - Management Budgeting course

     Designed and developed instructor-led course for management personnel.


Fidelity Investments, 6/92 - 7/92

Technical Writer - Boston Coach scheduling database

     Designed and wrote user manual for AS400 system.


NYNEX Information Resources Company, 6/88 - 3/92

Technical Writer/Course Developer - White Pages database

     Wrote self-paced and instructor-led training materials.

     Designed and maintained training database using QMF and a copy of the DB2 system.


Beauport Ambulance Service, 1/88 - 3/88

Programmer - Medicare/Medicaid Insurance billing

     Developed database system using PAL (Paradox Application Language).


Harvard Community Health Plan, 5/87 - 2/88

Policy & Procedure Writer - Benefits Administration

     Wrote Policy and Procedure Manual for physicians detailing benefit coverage.

     Designed and wrote Subscriber Agreement provided to all new members.



TECHNICAL WRITING PROGRAM, Northeastern University, 1988

Graduate-level certificate


B.A. ECONOMICS, SUMMA CUM LAUDE, University of Massachusetts, 1980

Commonwealth Scholar, University Honors, Economics Departmental Honors, Teaching Assistant Computer Programming (PASCAL)