November 10, 2004
Tools That Change How We Work
Joint Meeting of STC and ISPI (International Society for Performance Improvement)
Panelists: Ed Marshall, Kay Dixon, Herb Collins
Moderator: Gail Lyons, CPT, President, Gail Lyons Consulting and Training
Professional communicators constantly seek information about software tools. We need to choose tools: What features and products? We need to ensure results: What process and people considerations make tools effective in an organization? In a panel format to encourage dialogue, this program explores both technical and organizational aspects of software tools to support communication and learning.
Ed Marshall will introduce file management systems and describe how technical communicators of all levels can use them to improve their efficiency and save their sanity. Ed will also mention some other tools that enhance the file management systems by "letting the computer do the work."
Kay Dixon will present a case study in PowerPoint as the ubiquitous tool in courseware development. She will detail one organization's experience with PowerPoint in its suite of authoring tools among non-professional communicators: what worked and why; what did not work and why.
Herb Collins will discuss tools for synchronous online collaboration - that is, meeting live online -- to promote, accelerate, and capture communications within organizations and with clients. He will describe working with remote subject matter experts and geographically dispersed teams; ways to capture live session information for later reference and training; and making captured information accessible across the organization and beyond.
This joint meeting of STC-Boston and Mass-ISPI is intended to enhance and extend professional and personal connections in our community.
About the Speakers
Ed Marshall is an information developer at Compuware Corporation. He has over 16 years experience in technical writing, producing printed and online documentation. He has presented talks at the STC International Conference on Archiving Projects, Using File Management Systems Effectively, and Peer-editing or Editing for the Sole Writer. Ed can be reached at .
Kay Dixon is an instructional designer focused on media based training initiatives for Siebel Systems. She earned a Master's degree in Training and Development and has many years of professional experience, but she credits any success she has as an instructional designer to the fact that she is not a good student. Courseware must be meaningful, useful, relevant and interesting to engage her. Otherwise, she just cuts class!
Herb Collins is employed as a Principal Course Developer at MRO Software in Bedford, MA. He is on the board of Massachusetts ISPI. He is also a charter member of the New England Centra User Group, currently serving on their Leadership Team. Herb has served on the board of Trainers' Roundtable as their webmaster. Herb holds an MBA from UMass Boston with a specialization in Human Resource Development.
Gail Lyons, CPT is the founder of Gail Lyons Consulting and Training. Gail helps improve individual and organizational performance by providing strategies and tools that align performance, learning, and business results. She has worked in a variety of industries for more than 18 years.
5:45 - 8:45 PM - Dinner meeting
(6:30 - Dinner, 7:30 - Panel and Questions)
Sheraton Lexington Inn, 727 Marrett Road, Lexington, MA 02173
Map and Directions
Payment received by November 5:
$20 for STC members
$5 for full-time registered students* who are STC members
$30 for non-STC members
$20 for full-time registered students* who are not STC members
Payment received after November 5 (space permitting):
Cancellations must be made by November 5 to receive a refund.
For More Information
Contact Cindy Cookson, Accountant for the Boston Chapter, by e-mail () or phone at 978-409-6112.
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