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For December 16, 2004   
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Frequently Asked Questions

Home / Help /

Choose from the following list of questions:

If you have a different question, please .

Q: How do I join STC or renew my membership?

A: You can join STC online by using the STC Membership Application.

To join STC by mail or renew your membership:

  1. Display a PDF version of the application form.
  2. Save it to your hard disk.
  3. Print the file.
  4. Complete the form.
  5. Mail it with the membership dues to the address on the form.

Members are assigned to the chapter that is closest to where they live, so if you live in eastern Massachusetts or Rhode Island, you will probably be assigned to the Boston Chapter. Once your application has been processed, you will receive information about STC in the mail. STC newsletters (Intercom and the Boston Broadside) will start arriving shortly thereafter. And you will also receive the quarterly journal Technical Communication.

The cost to join is $50 for students and $140 plus a $15 enrollment fee for everyone else.

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Q: How do I get involved?

A: E-mail and say you want to get involved with STC.

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Q: How do I add a job listing to the Boston Chapter web site?

A: Use our Job Bank Submission Form.

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Q: How do I find job listings?

A: From the Home page, click the Careers link. This takes you to the Careers page. Now click the very first link (Job Bank) on the page. This will take you to the STC job listing.

Note: The Boston chapter job bank is password-protected. If you are not an STC member, you cannot access it.

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Q: How do I submit an article to the Boston Broadside electronically?

A: You can submit an article to .

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Q: Who do I contact for a change of address?

A: Use the Change of Address Form on the STC Society's web site. Please allow about a month for your change to reach us.

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Q: My e-mail address has changed. Who do I contact so that I can continue to receive e-mails about chapter events?

A: To receive mail at your new adddress, use the STC-INFO Subscription Form to add your new e-mail address to the list. Once your new e-mail address has been added to the mailing list, unsubscribe your old e-mail address with your mail client by sending mail to [email protected] The mail you send must come from the address that is subscribed to the list; otherwise, the list will reject the request. You should also use the Change of Address Form to update your membership information in the Society's database.

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Q: I can't download a PDF file from the web site. What's wrong?

A: The trouble could be in any one of several places. Our server could be busy or, depending on how you connect to the Internet, your ISP could have a large amount of network traffic to handle. It is also possible that part of the Internet has failed.

Typically, these problems are temporary. Please try to download the PDF file you want at a different time. If the problem persists, please .

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Q: Why does the web site appear differently on my browser at home than it does at work?

A: The web site only supports Netscape and Microsoft web browsers. Most companies use either or both of these browsers. Make sure you have one of these browser installed on your home computer. Currently, we are supporting Internet Explorer 5.x and Communicator (Navigator) 7.x or greater. Communicator 4.x, Opera, and Safari should also work; however, we are not specifically supporting these browsers.

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Q: How do I post to the chapter's mailing list, STC-INFO?

A: To post to stc-info you must be a member of the list. If you are a list member, use your mail client and send mail to [email protected] The list's moderator will review the message and, if it is appropriate, he or she will post it. If it is not appropriate, you will receive mail explaining why. Generally, any message about an upcoming chapter event or changes in a chapter service are acceptable for the list.

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Q: How do I pay for an STC-Boston event by credit card?

A: The STC-Boston chapter accepts Visa, Master Card, Discover, and American Express payments using PayPal, an Internet credit card service. To use this service, you will need an account with PayPal by visiting PayPal's web site. Once you arrive at their web site, you can create an account by clicking the Sign Up button at the top of the page. We recommend using Internet Explorer to create the account. Loading their sign up page with a Netscape browser takes much longer. Also, when creating an account, please supply an address to Paypal. We will not accept payment without an address.

After creating the account, be sure to register for the event you want to attend. Likewise, once you register for an event be sure to pay for it when prompted to do so. This is your only chance to pay online for Boston chapter events. We cannot guarantee space for you at an event unless you register and pay in advance.

Once we receive your payment, we will send you an e-mail receipt confirming that you have for the meeting. Please print out the receipt and bring it with you to the meeting. We use the receipt as proof of payment and will not let you attend the meeting without it.

If you have difficulty paying with PayPal, please contact their support staff at (888) 221-1161. They can help you pay for any event if you have difficulty doing so.

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Q: How do I access password-protected areas of the web site?

A: If you are a Boston chapter or Northern New England chapter member, you can access any password-protected area of the Boston chapter web site by entering your stc.org log-in name and password and selecting your chapter affiliation. Typically, when you click a link that leads to a protected area, the web server prompts you to log in. Once you are logged in, the identification remains in effect during the current browser session.

To log in and access protected areas of the web site, use the following steps:

  1. Click a link that is protected.

    Your web browser prompts you to log into this web site.

  2. In the Member ID field, enter your five-digit or six-digit STC member number that appears on your STC membership card, and the address labels for Technical Communication and Intercom.

    If you can't find your member number or if you do not remember it, please use the Password Reminder form to receive an e-mail reminder of your login information.

  3. Enter your stc.org password in the Password field.
  4. Select your chapter affiliation.

If you cannot login after completing these steps and you are a Boston chapter or Northern New England chapter member, contact the STC office in Virginia at 703-522-4114, or send an e-mail to the Society's membership department at . Some one there can assist you.

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Q: I am receiving two copies of STC-INFO mails. How do I stop it?

A: There may be any one of several things wrong. For example, the mailing list may have two email addresses for you or it may be a technical error. To correct the problem, please contact the mailing list moderator,

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Q: How do I post my resume on the chapter web site?

A: To post your resume or member profile on the web site, you must be a member of the Boston or Northern New England chapter. If you are, the easiest way to post your resume is to use the Member Profile Submission form. However, there are other options. For details, read the Member Profile policies and procedures.

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© 1995-2004 by STC Boston, Boston, Massachusetts, USA
Last Modified November 6, 2004