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Registration Help

If you are having trouble with Registration Central, please read the following troubleshooting tips. If you still have trouble after trying these steps, please send a message to the .

Can't log in?

When you log in, Registration Central displays a home page with your information. If you do not get to the home page, please try the following steps.

Configuring privacy settings

Configure your privacy settings as follows:

  1. In Internet Explorer, go to Tools > Internet Options.
  2. Click the Privacy tab.
  3. If the privacy setting is Medium-High, High, or Block All Cookies, change the setting to Medium.
  4. Try again to log in.

You can reset your privacy settings after you register.

Enabling cookies

Several users have had trouble logging in because their browser restricts cookies from the Registration Central site. Use the following procedure to remove Registration Central from your Web browser's list of restricted sites. Note that this will not work if your privacy settings are set to block all cookies.

In Internet Explorer browser versions 5 and 6:

  1. If Registration Central returns you to the log in screen, look for the privacy icon at the bottom of your browser window.
  2. Double-click the icon to open the list of restricted Web sites.
  3. If 207.87.15.172 displays in the list of restricted Web sites, right-click the IP address and select "Always accept cookies from this site" as shown in the following figure.
  4. If http://stc-boston.org displays in the list of restricted Web sites, right-click the IP address and select "Always accept cookies from this site."
  5. If http://stc-boston.org/competitions displays in the list of restricted Web sites, right-click the IP address and select "Always accept cookies from this site."
  6. Close the restricted Web sites window.
  7. Try accessing your Registration Central account again.

Using the Enter key

On the login page, please click the Log In button instead of pressing Enter on your keyboard. Likewise, on the home page and other screens, use the buttons instead of your Enter key.

Enabling scripting

You must enable scripting in your browser for Registration Central to work.

In Internet Explorer browser versions 5 and 6:

  1. Select Tools > Internet Options.
  2. Select the Security tab.
  3. Verify that the Internet Web content zone is highlighted.
  4. Click the Custom level button at the bottom of the Internet Options Window.
  5. Use the scroll bar to move down to the Scripting Section.
  6. Under Scripting, select either Enable or Prompt.
  7. Click OK to close the Security Settings window, then click OK to close the Internet Options window.

Configuring account information

Please make sure the user name and password you have selected meet the following criteria:

  • Alphanumeric only
  • No special characters
  • No single quotes
  • User name 6-15 characters (not case-sensitive)
  • Password 6-10 characters (case-sensitive)

If it's possible that your user name is a duplicate of someone else's, please select a different name.

Can't connect to PayPal?

If you choose to pay by PayPal, Registration Central automatically routes you to PayPal after you fill in your entry information and click the Submit button. In some cases, the PayPal window fails to open. If this happens to you, we ask that you pay by check. (See instructions for paying by check on the Entry Fees page.)

Can't open the attachment to your e-mail
confirmation?

After you fill in your entry information and click Submit, Registration Central automatically e-mails you a confirmation message with an attachment. In some cases, the attachment does not open. If this happens, please do the following:

  • If you are printing one copy of the confirmation to mail with your check, use the e-mail message instead.

  • If you are printing three copies of the confirmation to mail with your Technical Publications entry, please copy the pertinent information from the e-mail into a Word doc or other text file, and print the required copies from the text file. We need the following fields:

    • Entry #
    • Title
    • Number of Pages
    • Competition
    • Category
    • Purpose
    • Audience
    • Notes to Judges

    The reason for this step is anonymity. We will send the three copies to judges along with your entry and do not want your name included.

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© 2001- 2005 by STC Boston, Boston, Massachusetts, USA
Last Modified November 6, 2004